AGM

 

Role as AGM/Operations Manager: 

Assist General Manager in all daily operations of Spearfish Canyon Lodge, Spearfish Canyon Adventures, and Latchstring Restaurant to ensure guests and staff alike have a pleasant experience resort-wide. 

 

Essential Functions as AGM/Operations Manager: 

·         Maintain professional, calm, and organized appearance and demeanor reflective of the business image. Ensure that all staff are obeying the same expectations. 

·         Liaise between managers, customers, and employees. 

·         Support ongoing learning and development of team members. 

·         Encourage and support staff to be autonomous, use good judgement, and common sense. 

·         Develop and train new and existing staff on new programs, company initiatives, policies, and procedures to ensure maximum productivity and optimum customer service. 

·         Develop strategies for better workplace efficiency and goal achievement. 

·         Help create and foster a positive, productive, respectful, and inclusive team environment by working with other members of the Management Team. 

·         Assist in development of work schedules to ensure staffing guidelines are followed and all business needs are covered. 

·         We are a team at Spearfish Canyon Lodge, and every single department and employee is vital to our success! All employees must be team players and assist other departments or Managers with special projects or in times of need. 

 

Other Responsibilities as AGM/Operations Manager: 

·         Ensure all staff are obeying confidentiality of all company-related business activities. 

·         Great Star Nomination Program 

·         Answer all emails, reviews, and voicemails in a timely manner. 

·         Complete knowledge of all company marketing programs and operating policies. 

·         Must cover, or find a cover, for any shift that has called in. 

·         Assist with Payroll, resort wide. 

·         Maintain adequate supplies for gift shops.
 
·         Instill and demonstrate a calm, organized approach in all situations.  

·         Assist front desk with all issues dealing with billing, reservations, guest concerns, etc. 

·         Work with IT to oversee all tech support for all areas of the resort.
 
o   Computer support, CC machines, phones, network, etc.
 
 

Other Responsibilities as AGM/Operation Manager (continued):
 
·         Oversee all Operations of the Front Desk:
 
o   Front Desk Schedule to General Manager no later than Tuesday.
 
o   Assist Sales Director with any upcoming events. 

§  Educate Front Desk Personnel about each event so they may properly tend to the guests.
 
o   When needed, assist with check-ins, check-outs, reservations, etc.
 
o   Resolve guest and staff complaints to benefit the guest, staff, and the business.
 
o   Oversee all operations for Sturgis Motorcycle Rally Reservations
 
§  Deposits, Contracts, Early-Bird Specials, etc.
 
o   Oversee all rates, packages, and specials that coincide with Spearfish Canyon Lodge.
 
§  Investigate and pursue new booking opportunities.
 
o   Oversee cleanliness of Front Desk, Lobby, Entrances, etc.
 
·         Oversee all Operations of the Gift Shop:
 
o   Inventory, Ordering, Cleanliness, and Organization
 
·         Oversee all Operations of Housekeeping:
 
o   Ordering, covering as needed
 
·         Oversee all Operations of the Roughlock Lounge
 
o   Assist with inventory and ordering, as needed.
 
o   Oversee cleanliness of Roughlock Lounge.

Pay DOE.